Quick Links



   For descriptions of these products
   please see 'Services'.


 
  Baker & Taylor Product/Service Contacts

Service

New Accounts

Existing Accounts

Audio Visual Materials/DVD/Music/CD; Cataloging/Processing

Business Development Representative; or Academic Sales Representative

Inside Sales Representative

Automatically Yours

800-775-1200, ext. 2315

800-775-1200, ext. 2315

Book Leasing

800-775-1200, ext. 2235;

800-775-1200, ext. 2235

Book and Spoken Word/Firm Orders

Academic Sales Representative; or Information Services - 800-775-1800, ext. 9011; FAX 704/329-8989

B&T Firm Order Customer Service Representative

Book Returns

 

Return Authorization Required/Contact B&T Firm Order Customer Service Representative

B&T Link Online; B&T Internet Ordering

Academic Sales Representative; or Information Services - 800-775-1800, ext. 9011; FAX 704/329-8989

On line Registration with existing B&T accounts at www.btol.com; Technical Support 888-472-3626 or 908-541-7060; FAX 908/541-7852 or 908/541-7877; e-mail:

Content Café

Academic Sales Representative; or Information Services - 800-775-1800, ext. 9011; FAX 704/329-8989

Online subscription; Technical Support 888-472-3626 or 908-541-7060; FAX 908/541-7852 or 908/541-7877; e-mail:

Continuations/Standing Orders/Compass

Academic Sales Representative

Continuations Account Representative; 800-775-3600; FAX 908-541-7867

Customer Service/Books/Spoken Word

B&T Firm Order Customer Service Representative

B&T Firm Order Customer Service Representative

Customized Library Services (CLS); Opening Day Collections; Customized Cataloging and Processing; Project Management

Academic Sales Representative
or CLS - 800-775-3600

800-775-3600

eBooks - ED (Electronic Delivery); netLibrary

Academic Sales Representative; Information Services 800-775-1800

B&T Firm Order Customer Service Representative

First Look

800/775-1500, ext. 7033

800/775-1500, ext. 7033

Information Services/New Account Applications; Product Information

800/775-1800

800/775-1800

ILS System Interfaces/Third Party Systems Integration

908/541-7110; FAX 908/541-7887;

908/541-7110; FAX 908/541-7887;

OCS - Online Customer Support

Academic Sales Representative or Information Services 800/775-1800

B&T Firm Order Customer Service Representative

Order Entry/Title Availability - Books and Spoken Word - OP or POD orders

 

800-775-2300, ext. 599

Out-of-Print (OP)- Alibris; Print on Demand (POD) - Replica Books

Academic Sales Representative; Information Services 800-775-1800

B&T Firm Order Customer Service Representative

Technical Support

 

888-472-3626 or 908/541-7060; FAX 908/541-7852 or 908/541-7877; E-mail

Title Source II; Title Source II Silver

Academic Sales Representative; Free TSII Trial - ;;

Customer Relations and Technical Support - 800/775-3700; E-mail

VAS (value added services) Technical Services

Academic Sales Representative or B&T Firm Order Customer Service Representative

Academic Sales Representative or B&T Firm Order Customer Service Representative