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Service
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New Accounts
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Existing Accounts
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Audio Visual Materials/DVD/Music/CD; Cataloging/Processing
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Business Development Representative; or Academic Sales Representative
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Inside Sales Representative
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Automatically Yours
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800-775-1200, ext. 2315
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800-775-1200, ext. 2315
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Book Leasing
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800-775-1200, ext. 2235;
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800-775-1200, ext. 2235
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Book and Spoken Word/Firm Orders
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Academic Sales Representative; or Information Services - 800-775-1800, ext. 9011; FAX 704/329-8989
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B&T Firm Order Customer Service Representative
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Book Returns
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Return Authorization Required/Contact B&T Firm Order Customer Service Representative
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B&T Link Online; B&T Internet Ordering
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Academic Sales Representative; or Information Services - 800-775-1800, ext. 9011; FAX 704/329-8989
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On line Registration with existing B&T accounts at www.btol.com; Technical Support 888-472-3626 or 908-541-7060; FAX 908/541-7852 or 908/541-7877; e-mail:
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Content Café
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Academic Sales Representative; or Information Services - 800-775-1800, ext. 9011; FAX 704/329-8989
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Online subscription; Technical Support 888-472-3626 or 908-541-7060; FAX 908/541-7852 or 908/541-7877; e-mail:
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Continuations/Standing Orders/Compass
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Academic Sales Representative
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Continuations Account Representative; 800-775-3600; FAX 908-541-7867
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Customer Service/Books/Spoken Word
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B&T Firm Order Customer Service Representative
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B&T Firm Order Customer Service Representative
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Customized Library Services (CLS); Opening Day Collections; Customized Cataloging and Processing; Project Management
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Academic Sales Representative
or CLS - 800-775-3600
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800-775-3600
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eBooks - ED (Electronic Delivery); netLibrary
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Academic Sales Representative; Information Services 800-775-1800
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B&T Firm Order Customer Service Representative
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First Look
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800/775-1500, ext. 7033
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800/775-1500, ext. 7033
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Information Services/New Account Applications; Product Information
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800/775-1800
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800/775-1800
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ILS System Interfaces/Third Party Systems Integration
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908/541-7110; FAX 908/541-7887;
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908/541-7110; FAX 908/541-7887;
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OCS - Online Customer Support
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Academic Sales Representative or Information Services 800/775-1800
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B&T Firm Order Customer Service Representative
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Order Entry/Title Availability - Books and Spoken Word - OP or POD orders
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800-775-2300, ext. 599
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Out-of-Print (OP)- Alibris; Print on Demand (POD) - Replica Books
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Academic Sales Representative; Information Services 800-775-1800
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B&T Firm Order Customer Service Representative
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Technical Support
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888-472-3626 or 908/541-7060; FAX 908/541-7852 or 908/541-7877; E-mail
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Title Source II; Title Source II Silver
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Academic Sales Representative; Free TSII Trial - ;;
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Customer Relations and Technical Support - 800/775-3700; E-mail
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VAS (value added services) Technical Services
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Academic Sales Representative or B&T Firm Order Customer Service Representative
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Academic Sales Representative or B&T Firm Order Customer Service Representative
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For descriptions of these products