Direct Links
online selection tools for YBP
and Baker & Taylor Customers







 
  Audio Visual Selections
 


Business & Communication

For your convenience this list is also available in an MS Excel spreadsheet. click here

ARTS OF CRITICISM

  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $129.00 DVD
  • ISBN: 6309339087
      B&T

    BASIC SKILL: THE KEY TO GETTING HIRED
  • PUBLISHER: TMW / MEDIA GROUP
  • DATE OF PUBLICATION: 2005
  • $64.95 DVD
  • ISBN: 6309316192
      B&T

    BE PREPARED FOR MEETINGS
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $89.00 DVD
  • ISBN: 6309339141
      B&T
  • $89.00 VHS
  • ISBN: 6309339133
      B&T

    BE PREPARED TO LEAD
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $89.00 DVD
  • ISBN: 6309339125
      B&T
  • $89.00 VHS
  • ISBN: 6309339117
      B&T

    BE PREPARED TO SELL
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $89.00 DVD
  • ISBN: 6309339168
      B&T
  • $89.00 VHS
  • ISBN: 630933915X
      B&T

    BE PREPARED TO SPEAK
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $89.00 VHS
  • ISBN: 6309339176
      B&T

    BREAKTHROUGH LISTENING
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $149.00 DVD
  • ISBN: 6309339192
      B&T
  • $149.00 VHS
  • ISBN: 6309339184
      B&T

    CORNERSTONES OF QUALITY
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $89.00 DVD
  • ISBN: 6309339346
      B&T
  • $89.00 VHS
  • ISBN: 6309339311
      B&T

    CREATING THE REPEAT CUSTOMER
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $129.00 DVD
  • ISBN: 6309339419
      B&T
  • $129.00 VHS
  • ISBN: 6309339400
      B&T

    CUSTOMER SERVICE CONNECTION
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $89.00 DVD
  • ISBN: 6309339478
      B&T
  • $89.00 VHS
  • ISBN: 6309339435
      B&T

    CUSTOMER SERVICE...WITH SPIRIT
  • PUBLISHER: DISCOVERY EDUCATION
  • DATE OF PUBLICATION: 2005
  • $295.00 DVD
  • ISBN: 0806849940
      B&T

    DEALING WITH THE IRATE CUSTOMER
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $79.00 VHS
  • ISBN: 6309339494
      B&T

    ESSENTIALS OF GREAT SERVICE
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $95.00 DVD
  • ISBN: 6309339583
      B&T
  • $95.00 VHS
  • ISBN: 6309339567
      B&T

    GETTING AHEAD BY GETTING ALONG
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $129.00 DVD
  • ISBN: 6309339648
      B&T
  • $129.00 VHS
  • ISBN: 630933963X
      B&T

    GETTING THINGS DONE THROUGH PEOPLE
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $129.00 DVD
  • ISBN: 6309339680
      B&T
  • $129.00 VHS
  • ISBN: 6309339664
      B&T

    GETTING/KEEPING 1ST JOB
  • PUBLISHER: TMW / MEDIA GROUP
  • DATE OF PUBLICATION: 2005
  • $64.95 DVD
  • ISBN: 6309316303
      B&T

    HARASSMENT & DIVERSITY
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $149.00 DVD
  • ISBN: 6309339761
      B&T
  • $149.00 VHS
  • ISBN: 6309339737
      B&T

    HOW TO RUN A SUCCESSFUL MEETING
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $79.00 VHS
  • ISBN: 6309339842
      B&T

    HOW TO SAY IT
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $129.00 DVD
  • ISBN: 630933994X
      B&T
  • $129.00 VHS
  • ISBN: 6309339923
      B&T

    INTERVIEW TO WIN YOUR FIRST JOB
  • PUBLISHER: JIST PUBLISHING
  • DATE OF PUBLICATION: 2005
  • $99.00 DVD
  • ISBN: 159357245X
      B&T

    LISTENING UNDER PRESSURE
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $79.00 VHS
  • ISBN: 6309340697
      B&T

    RESOLVING CONFLICTS IN THE WORKPLACE
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $89.00 DVD
  • ISBN: 6309341286
      B&T

    SERVING CUSTOMERS-HELPING PEOPLE
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $129.00 DVD
  • ISBN: 6309341375
      B&T
  • $129.00 VHS
  • ISBN: 6309341359
      B&T

    SEXUAL HARASSMENT: SERIOUS BUSINESS
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $129.00 DVD
  • ISBN: 630934143X
      B&T

    SUPERVISING FOR QUALITY
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $89.00 DVD
  • ISBN: 6309341561
      B&T
  • $89.00 VHS
  • ISBN: 6309341545
      B&T

    TEAM APPROACH
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $89.00 DVD
  • ISBN: 6309341634
      B&T
  • $89.00 VHS
  • ISBN: 6309341618
      B&T

    TELEPHONE COURTESY PAYS
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $79.00 DVD
  • ISBN: 630934174X
      B&T
  • $79.00 VHS
  • ISBN: 6309341731
      B&T

    TELEPHONE COURTESY: YOU ARE THE COMPANY
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $79.00 DVD
  • ISBN: 6309341707
      B&T
  • $79.00 VHS
  • ISBN: 6309341693
      B&T

    TELEPHONE CUSTOMER SERVICE
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $129.00 DVD
  • ISBN: 6309342002
      B&T
  • $129.00 VHS
  • ISBN: 6309341987
      B&T

    THREE CORNERSTONES OF CUSTOMER SERVICE & SELLING
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $129.00 VHS
  • ISBN: 6309342053
      B&T

    TIME TO LEAD: MANAGEMENT SKILLS FOR PRINCIPALS
  • PUBLISHER: DISCOVERY EDUCATION
  • DATE OF PUBLICATION: 2005
  • $195.00 DVD
  • ISBN: 0806838663
      B&T

    VALUING DIVERSITY
  • PUBLISHER: KANTOLA PRODUCTIONS
  • DATE OF PUBLICATION: 2005
  • $129.00 DVD
  • ISBN: 6309342096
      B&T
  • $129.00 VHS
  • ISBN: 6309342088
      B&T

    WORKPLACE VIOLENCE: CUSTOMER SERVICE AND FIELD PERSONNEL
  • PUBLISHER: DISCOVERY EDUCATION
  • DATE OF PUBLICATION: 2005
  • $395.00 DVD
  • ISBN: 0806853670
      B&T

    YOUR FIRST JOB INTERVIEW
  • PUBLISHER: TMW / MEDIA GROUP
  • DATE OF PUBLICATION: 2005
  • $64.95 DVD
  • ISBN: 6309316230
      B&T